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3.7

very

serious

complaint

Kellogg Company has some of the Most Horrible, Disgusting "No Customer Service" department in the world!

I just called the 866-958-**** toll free number today being tuesday, january 12, 2016 at approximately 10:00 a.m. e.s.t. and some very rude, rude, rude male employee named Austin answered the phone saying kashe instead of saying Kellogg Company and when i asked him who kashe was twice, he hung up on me!

Then i called again and he answered the phone and i asked to speak to the manager and then he rudely offends and insults me by confirming with me if i want to speak to the manager even though he clearly heard my request and then i said to him, "do you understand english"?

Then he hangs up on me again!

Kellogg Company must have some of the MOST, Disgusting, Uneducated, Rudest "No Customer Service" in the world!

Shame on you Kellogg Company!

Howard Paul Shore

private_executive@***.com

424-835-****

323-514-****

Reason of review: Poor customer service.

Preferred solution: If Austin NEVER hung up on ME to begin with and got a proper EDUCATION, then this problem would have NEVER HAPPENED! If he did NOT play stupid with the customers over the phone, then we would have been all set! He should NOT be working in a call center!.

Kelloggs Pros: We were finally able to get the bracelet sent to our mother, Mother will be receiving her discounted coupons, There are some people in kellogg company who care.

Kelloggs Cons: Austin in customer service hung up on me twice, Customer service mistreated my 84 year old mother, Customer service mistreated my sister, Customer service mistreated me, One of their websites was non user friendly.

Location: Rio De Janeiro, Rio De Janeiro

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Guest

I've responded to this complaint before but my comment was apparently too helpful, as I see it was deleted. So once again: If you google the number you called, you called the Kashi Company in Canada!!!

First B
reply icon Replying to comment of Guest-1225901

That stuff happen all the time unfortunately helpful comments get deleted while rude comments don't That other poster Unfairhiringpractices is a prime example. He or she is allowed to create multiple accounts KevinRichards, Notthe0p, thissitesucks2015, Kevin and Ruth, Tasha.

On those accounts they bash others. They call other people retarded, they impersonate others, call others (insert single digit number) years old. Accuse others of being child molesters, make fun of the handicapped, make racist posts, make homophobic posts yet their comments remain while helpful comments get deleted This site is not very professional and I too have had comments deleted while this one user with many accounts is allowed to harass people, bully them ect. If you complain about how poorly the site is ran you get banned.

If you post a negative review about the site your account is banned.

I have a feeling that this KevinRichards person is one person that works for the site or has friends who are moderators. I also have a feeling that the site admin posts positive reviews about the site pretending to be other users of the site.

Makynna Fvj

Sounds to me like he hung up on you because you were rude and insluting. How did you know that he heard you?

He could be hard of hearing. There could have been connections issues on the other side. Maybe you are a crazy loon that thinks she has the ability to read minds. The only way you would know this 100 percent is if you knew how to read minds.

You English is not that great either. Mine is not perfect but you when you spell the name of a language you use a capital letter. Even a four year old knows this. So don't bash them.

It was rude to ask the person if they knew English. That is why you were hung up on. They have every right to hang up on rude and abusive people.

It was you who was rude not them. It is you who is rude and distusting not him.

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